![]() Past experiences also have a direct impact on the perception of auditory information and the way in which this is listened to. Perception can change when, for example, opera is sung in a new style. Some people do not like opera and find it too dramatic or complicated, while others like it. Human perception has a lot to do with this. Besides outlining these aspects regarding empathy and active listening, especially from a humanistic perspective, in the paper the features and the main techniques of active listening used in social work are also delineated, explained and exemplified.What specific auditory information is valued differs from person to person. In activities where communication and comprehension are essential, as is the case with social work, active listening is the most desirable form of response in the interaction between interlocutors. Active listening means that the receiver of communication actively assumes this role, by expressly following the understanding of the transmitted message, manifestly showing their mindfulness, and immediately and explicitly offering the according feedback. Moreover, empathy makes us more understanding, because placing ourselves in the position of the interlocutor limits our tendency to judge their behaviour without nuance. Especially the active listening maintains the communication relations and contributes to mitigating conflicts in different social contexts. Listening plays an important role in this process and generally in communication between people. Empathy is the human specific ability to psychologically transpose the self into the psychology of the other, through a phenomenon of resonance and emotional communication. The present paper deals with the role of empathy and active listening in social work, focusing mainly on the humanistic theoretical models, according to which active listening is a form of operationalization of empathy. Keywords: Empathic communication, Superior, Subordinate, Collectivist, Individualist On the other hand, participants who identified more as Individualists preferred empathic listening over other forms of communicating empathy. Additional results revealed that participants who identified more with the Collectivist culture had no preference for either of the two forms (verbal or nonverbal) of communicating empathy. Results reveal that empathic communication has a significant effect on how satisfied a subordinate is with his/her superior, workplace performance, and job stress. Culture is operationalized through self-identification with either being more of a Collectivist than an Individualist and vice versa. The identifying features of empathic communication in the context of organizations are highlighted and the role of culture in the communication of empathy is examined. A specific attention is given to the effects of empathic communication in superior-subordinate interpersonal relationships seeing how it affects relational satisfaction, workplace performance and job stress levels in subordinates. The use of empathy beyond the fields of psychology, healthcare, counselling and other caring fields is investigated. The literature on the history, concept and communication of empathy is reviewed. The study focused on the concept and impact of empathic communication in the context of an organization across individualist and Collectivist cultures. The study further provides the evidences to prove that trainings with the focus upon empathic listening can improve the overall listening abilities and justifies the emerging need of proper training and guidance to help the employees/ prospective employees to understand the role of empathy in the process of listening. ![]() The study also tries to find out if empathy in listening can make a person a better communicator. The study adopts the items from the recently developed Active Empathic Scale to test whether there is a significant correlation between the three elements of listening empathetically. AEL is a cognitive process involving the steps such as sensing, processing and responding. One type of listening which is being highlighted these days is Active Empathic Listening (AEL). This increasing speed and volume of conversations and its rapid development as a market force have made listening as one of the biggest challenges faced by the present corporate world. ![]() Listening in the present context involves many other criterions such as granularity of individual opinions, leading indicators, unfiltered sentiments, etc. Many leading companies worldwide are recognising the importance of listening to the costumers and feel that it is not the same thing as it was five years ago. Volume of the consumer conversation is expanding day by day.
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